Simple Phones

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Live Status\Incident History

February 5, 2025

Site Unreachable / Website

Outage

Opened: Feb 5, 2025, 7:32 PM UTC

Duration: 1min 27sec

  • Opened
    Feb 5, 2025, 7:32 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Feb 5, 2025, 7:34 PM UTC

    Issue resolved on monitor recovery.

March 26, 2024

Site Unreachable / Call Fulfillment

Outage

Opened: Mar 26, 2024, 4:07 PM UTC

Duration: 18min 58sec

  • Opened
    Mar 26, 2024, 4:07 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Mar 26, 2024, 4:26 PM UTC

    Issue resolved on monitor recovery.

October 2, 2023

Underlying Service Provider: Incident affecting Speech-to-Text, Dialogflow CX, Dialogflow ES, Cloud Machine Learning / Call Fulfillment

Degraded Performance

Opened: Oct 2, 2023, 9:07 PM UTC

Duration: 30min 28sec

  • Opened
    Oct 2, 2023, 9:07 PM UTC

    We are currently investigating an incident with our underlying service provider, Google Cloud. More information on this incident can be found here: https://status.cloud.google.com/incidents/v6jV7iq9NFXTJmjQcJ7o We expect this incident to be resolved soon, but if you need your agent to be available immediately please contact support, as we may be able to switch your agent to an alternative service provider that provides limited functionality such as basic question answering.

  • Resolved
    Oct 2, 2023, 9:38 PM UTC

    The issue with the underlying service, Google Cloud, appears to have been fixed. We are continuing to monitor the situation.

August 11, 2023

Site Unreachable / Call Fulfillment

Outage

Opened: Aug 11, 2023, 10:58 AM UTC

Duration: 15min 52sec

  • Opened
    Aug 11, 2023, 10:58 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Aug 11, 2023, 11:14 AM UTC

    Issue resolved on monitor recovery.

Site Unreachable / Call Fulfillment

Outage

Opened: Aug 11, 2023, 4:04 AM UTC

Duration: 1hr 31min 4sec

  • Opened
    Aug 11, 2023, 4:04 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Aug 11, 2023, 5:35 AM UTC

    Issue resolved on monitor recovery.

July 9, 2023

Site Unreachable / Website

Outage

Opened: Jul 9, 2023, 12:07 AM UTC

Duration: 12min 26sec

  • Opened
    Jul 9, 2023, 12:07 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Jul 9, 2023, 12:07 AM UTC

    Issue resolved on monitor recovery.

  • Unresolved
    Jul 9, 2023, 12:08 AM UTC

    Issue re-opened on monitor failure.

  • Resolved
    Jul 9, 2023, 12:16 AM UTC

    Issue resolved on monitor recovery.

  • Unresolved
    Jul 9, 2023, 12:23 AM UTC

    Issue re-opened on monitor failure.

  • Resolved
    Jul 9, 2023, 12:27 AM UTC

    Issue resolved on monitor recovery.

July 1, 2023

Site Unreachable / Website

Outage

Opened: Jul 1, 2023, 4:09 PM UTC

Duration: 29min 32sec

  • Opened
    Jul 1, 2023, 4:09 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Jul 1, 2023, 4:09 PM UTC

    Issue resolved on monitor recovery.

  • Unresolved
    Jul 1, 2023, 4:11 PM UTC

    Issue re-opened on monitor failure.

  • Resolved
    Jul 1, 2023, 4:14 PM UTC

    Issue resolved on monitor recovery.

  • Unresolved
    Jul 1, 2023, 4:34 PM UTC

    Issue re-opened on monitor failure.

  • Resolved
    Jul 1, 2023, 4:35 PM UTC

    Issue resolved on monitor recovery.

  • Unresolved
    Jul 1, 2023, 4:45 PM UTC

    Issue re-opened on monitor failure.

  • Resolved
    Jul 1, 2023, 4:48 PM UTC

    Issue resolved on monitor recovery.

  • Unresolved
    Jul 1, 2023, 4:54 PM UTC

    Issue re-opened on monitor failure.

  • Resolved
    Jul 1, 2023, 4:59 PM UTC

    Issue resolved on monitor recovery.

  • Unresolved
    Jul 1, 2023, 5:01 PM UTC

    Issue re-opened on monitor failure.

  • Resolved
    Jul 1, 2023, 5:05 PM UTC

    Issue resolved on monitor recovery.

  • Unresolved
    Jul 1, 2023, 5:07 PM UTC

    Issue re-opened on monitor failure.

  • Resolved
    Jul 1, 2023, 5:09 PM UTC

    Issue resolved on monitor recovery.

  • Unresolved
    Jul 1, 2023, 5:12 PM UTC

    Issue re-opened on monitor failure.

  • Resolved
    Jul 1, 2023, 5:15 PM UTC

    Issue resolved on monitor recovery.

  • Unresolved
    Jul 1, 2023, 5:23 PM UTC

    Issue re-opened on monitor failure.

  • Resolved
    Jul 1, 2023, 5:27 PM UTC

    Issue resolved on monitor recovery.

  • Unresolved
    Jul 1, 2023, 5:32 PM UTC

    Issue re-opened on monitor failure.

  • Resolved
    Jul 1, 2023, 5:34 PM UTC

    Issue resolved on monitor recovery.

June 11, 2023

Site Unreachable / Website

Outage

Opened: Jun 11, 2023, 6:45 PM UTC

Duration: 53sec

  • Opened
    Jun 11, 2023, 6:45 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Jun 11, 2023, 6:45 PM UTC

    Issue resolved on monitor recovery.

June 5, 2023

Calls being dropped / Call Fulfillment

Minor Outage

Opened: Jun 5, 2023, 11:59 PM UTC

Duration: 4hrs 32min 14sec

  • Identified
    Jun 5, 2023, 11:57 PM UTC

    Some numbers are receiving a busy signal, or not servicing incoming calls from non-US numbers. We are in contact with our underlying phone provider and working on a solution.

  • Monitoring
    Jun 6, 2023, 4:30 AM UTC

    Service has improved. We are now monitoring performance.

  • Resolved
    Jun 6, 2023, 4:31 AM UTC

May 28, 2023

Site Unreachable / Call Fulfillment

Outage

Opened: May 28, 2023, 12:47 PM UTC

Duration: 9min 32sec

  • Opened
    May 28, 2023, 12:47 PM UTC

    Issue opened on monitor failure.

  • Resolved
    May 28, 2023, 12:57 PM UTC

    Issue resolved on monitor recovery.

May 27, 2023

Site Unreachable / Call Fulfillment

Outage

Opened: May 27, 2023, 2:53 PM UTC

Duration: 44min 54sec

  • Opened
    May 27, 2023, 2:53 PM UTC

    Issue opened on monitor failure.

  • Resolved
    May 27, 2023, 3:38 PM UTC

    Issue resolved on monitor recovery.

May 24, 2023

Site Unreachable / Call Fulfillment

Outage

Opened: May 24, 2023, 2:52 PM UTC

Duration: 9min 39sec

  • Opened
    May 24, 2023, 2:52 PM UTC

    Issue opened on monitor failure.

  • Resolved
    May 24, 2023, 3:01 PM UTC

    Issue resolved on monitor recovery.

Site Unreachable / Call Fulfillment

Outage

Opened: May 24, 2023, 12:56 PM UTC

Duration: 9min 36sec

  • Opened
    May 24, 2023, 12:56 PM UTC

    Issue opened on monitor failure.

  • Resolved
    May 24, 2023, 1:05 PM UTC

    Issue resolved on monitor recovery.

May 23, 2023

Site Unreachable / Website

Outage

Opened: May 23, 2023, 7:44 AM UTC

Duration: 2min 38sec

  • Opened
    May 23, 2023, 7:44 AM UTC

    Issue opened on monitor failure.

  • Resolved
    May 23, 2023, 7:46 AM UTC

    Issue resolved on monitor recovery.

May 21, 2023

Site Unreachable / Website

Outage

Opened: May 21, 2023, 7:20 PM UTC

Duration: 1min 18sec

  • Opened
    May 21, 2023, 7:20 PM UTC

    Issue opened on monitor failure.

  • Resolved
    May 21, 2023, 7:22 PM UTC

    Issue resolved on monitor recovery.

May 19, 2023

Site Unreachable / Call Fulfillment

Outage

Opened: May 19, 2023, 3:23 PM UTC

Duration: 14min 7sec

  • Opened
    May 19, 2023, 3:23 PM UTC

    Issue opened on monitor failure.

  • Resolved
    May 19, 2023, 3:37 PM UTC

    Issue resolved on monitor recovery.

May 12, 2023

Site Unreachable / Call Fulfillment

Outage

Opened: May 12, 2023, 5:59 PM UTC

Duration: 9min 40sec

  • Opened
    May 12, 2023, 5:59 PM UTC

    Issue opened on monitor failure.

  • Resolved
    May 12, 2023, 6:09 PM UTC

    Issue resolved on monitor recovery.

April 29, 2023

Site Unreachable / Call Fulfillment

Outage

Opened: Apr 29, 2023, 9:51 PM UTC

Duration: 9min 32sec

  • Opened
    Apr 29, 2023, 9:51 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Apr 29, 2023, 10:01 PM UTC

    Issue resolved on monitor recovery.

April 26, 2023

Site Unreachable / Website

Outage

Opened: Apr 26, 2023, 2:20 AM UTC

Duration: 1min 38sec

  • Opened
    Apr 26, 2023, 2:20 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Apr 26, 2023, 2:22 AM UTC

    Issue resolved on monitor recovery.

April 13, 2023

Site Unreachable / Call Fulfillment

Outage

Opened: Apr 13, 2023, 4:44 PM UTC

Duration: 9min 41sec

  • Opened
    Apr 13, 2023, 4:44 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Apr 13, 2023, 4:54 PM UTC

    Issue resolved on monitor recovery.

April 12, 2023

Site Unreachable / Call Fulfillment

Outage

Opened: Apr 12, 2023, 7:31 AM UTC

Duration: 9min 44sec

  • Opened
    Apr 12, 2023, 7:31 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Apr 12, 2023, 7:41 AM UTC

    Issue resolved on monitor recovery.

April 6, 2023

Site Unreachable / Call Fulfillment

Outage

Opened: Apr 6, 2023, 11:44 PM UTC

Duration: 9min 46sec

  • Opened
    Apr 6, 2023, 11:44 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Apr 6, 2023, 11:53 PM UTC

    Issue resolved on monitor recovery.

Site Unreachable / Call Fulfillment

Outage

Opened: Apr 6, 2023, 9:27 PM UTC

Duration: 35min 8sec

  • Opened
    Apr 6, 2023, 9:27 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Apr 6, 2023, 10:02 PM UTC

    Issue resolved on monitor recovery.