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Live Status\Incident History

March 26, 2024

Site Unreachable

Outage

Opened: Mar 26, 2024, 4:07 PM UTC

Duration: 18m 58s

Affected services:Call Fulfillment

  • Opened
    Mar 26, 2024, 4:07 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Mar 26, 2024, 4:26 PM UTC

    Issue resolved on monitor recovery.

October 2, 2023

Underlying Service Provider: Incident affecting Speech-to-Text, Dialogflow CX, Dialogflow ES, Cloud Machine Learning

Degraded Performance

Opened: Oct 2, 2023, 9:07 PM UTC

Duration: 30m 28s

Affected services:Call Fulfillment

  • Opened
    Oct 2, 2023, 9:07 PM UTC

    We are currently investigating an incident with our underlying service provider, Google Cloud. More information on this incident can be found here: https://status.cloud.google.com/incidents/v6jV7iq9NFXTJmjQcJ7o We expect this incident to be resolved soon, but if you need your agent to be available immediately please contact support, as we may be able to switch your agent to an alternative service provider that provides limited functionality such as basic question answering.

  • Resolved
    Oct 2, 2023, 9:38 PM UTC

    The issue with the underlying service, Google Cloud, appears to have been fixed. We are continuing to monitor the situation.

August 11, 2023

Site Unreachable

Outage

Opened: Aug 11, 2023, 10:58 AM UTC

Duration: 15m 52s

Affected services:Call Fulfillment

  • Opened
    Aug 11, 2023, 10:58 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Aug 11, 2023, 11:14 AM UTC

    Issue resolved on monitor recovery.

Site Unreachable

Outage

Opened: Aug 11, 2023, 4:04 AM UTC

Duration: 1h 31m 4s

Affected services:Call Fulfillment

  • Opened
    Aug 11, 2023, 4:04 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Aug 11, 2023, 5:35 AM UTC

    Issue resolved on monitor recovery.

July 9, 2023

Site Unreachable

Outage

Opened: Jul 9, 2023, 12:07 AM UTC

Duration: 12m 26s

Affected services:Website

  • Opened
    Jul 9, 2023, 12:07 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Jul 9, 2023, 12:07 AM UTC

    Issue resolved on monitor recovery.

  • Unresolved
    Jul 9, 2023, 12:08 AM UTC

    Issue re-opened on monitor failure.

  • Resolved
    Jul 9, 2023, 12:16 AM UTC

    Issue resolved on monitor recovery.

  • Unresolved
    Jul 9, 2023, 12:23 AM UTC

    Issue re-opened on monitor failure.

  • Resolved
    Jul 9, 2023, 12:27 AM UTC

    Issue resolved on monitor recovery.

July 1, 2023

Site Unreachable

Outage

Opened: Jul 1, 2023, 4:09 PM UTC

Duration: 29m 32s

Affected services:Website

  • Opened
    Jul 1, 2023, 4:09 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Jul 1, 2023, 4:09 PM UTC

    Issue resolved on monitor recovery.

  • Unresolved
    Jul 1, 2023, 4:11 PM UTC

    Issue re-opened on monitor failure.

  • Resolved
    Jul 1, 2023, 4:14 PM UTC

    Issue resolved on monitor recovery.

  • Unresolved
    Jul 1, 2023, 4:34 PM UTC

    Issue re-opened on monitor failure.

  • Resolved
    Jul 1, 2023, 4:35 PM UTC

    Issue resolved on monitor recovery.

  • Unresolved
    Jul 1, 2023, 4:45 PM UTC

    Issue re-opened on monitor failure.

  • Resolved
    Jul 1, 2023, 4:48 PM UTC

    Issue resolved on monitor recovery.

  • Unresolved
    Jul 1, 2023, 4:54 PM UTC

    Issue re-opened on monitor failure.

  • Resolved
    Jul 1, 2023, 4:59 PM UTC

    Issue resolved on monitor recovery.

  • Unresolved
    Jul 1, 2023, 5:01 PM UTC

    Issue re-opened on monitor failure.

  • Resolved
    Jul 1, 2023, 5:05 PM UTC

    Issue resolved on monitor recovery.

  • Unresolved
    Jul 1, 2023, 5:07 PM UTC

    Issue re-opened on monitor failure.

  • Resolved
    Jul 1, 2023, 5:09 PM UTC

    Issue resolved on monitor recovery.

  • Unresolved
    Jul 1, 2023, 5:12 PM UTC

    Issue re-opened on monitor failure.

  • Resolved
    Jul 1, 2023, 5:15 PM UTC

    Issue resolved on monitor recovery.

  • Unresolved
    Jul 1, 2023, 5:23 PM UTC

    Issue re-opened on monitor failure.

  • Resolved
    Jul 1, 2023, 5:27 PM UTC

    Issue resolved on monitor recovery.

  • Unresolved
    Jul 1, 2023, 5:32 PM UTC

    Issue re-opened on monitor failure.

  • Resolved
    Jul 1, 2023, 5:34 PM UTC

    Issue resolved on monitor recovery.

June 11, 2023

Site Unreachable

Outage

Opened: Jun 11, 2023, 6:45 PM UTC

Duration: 53s

Affected services:Website

  • Opened
    Jun 11, 2023, 6:45 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Jun 11, 2023, 6:45 PM UTC

    Issue resolved on monitor recovery.

June 5, 2023

Calls being dropped

Minor Outage

Opened: Jun 5, 2023, 11:59 PM UTC

Duration: 4h 32m 14s

Affected services:Call Fulfillment

  • Identified
    Jun 5, 2023, 11:57 PM UTC

    Some numbers are receiving a busy signal, or not servicing incoming calls from non-US numbers. We are in contact with our underlying phone provider and working on a solution.

  • Monitoring
    Jun 6, 2023, 4:30 AM UTC

    Service has improved. We are now monitoring performance.

  • Resolved
    Jun 6, 2023, 4:31 AM UTC

May 28, 2023

Site Unreachable

Outage

Opened: May 28, 2023, 12:47 PM UTC

Duration: 9m 32s

Affected services:Call Fulfillment

  • Opened
    May 28, 2023, 12:47 PM UTC

    Issue opened on monitor failure.

  • Resolved
    May 28, 2023, 12:57 PM UTC

    Issue resolved on monitor recovery.

May 27, 2023

Site Unreachable

Outage

Opened: May 27, 2023, 2:53 PM UTC

Duration: 44m 54s

Affected services:Call Fulfillment

  • Opened
    May 27, 2023, 2:53 PM UTC

    Issue opened on monitor failure.

  • Resolved
    May 27, 2023, 3:38 PM UTC

    Issue resolved on monitor recovery.

May 24, 2023

Site Unreachable

Outage

Opened: May 24, 2023, 2:52 PM UTC

Duration: 9m 39s

Affected services:Call Fulfillment

  • Opened
    May 24, 2023, 2:52 PM UTC

    Issue opened on monitor failure.

  • Resolved
    May 24, 2023, 3:01 PM UTC

    Issue resolved on monitor recovery.

Site Unreachable

Outage

Opened: May 24, 2023, 12:56 PM UTC

Duration: 9m 36s

Affected services:Call Fulfillment

  • Opened
    May 24, 2023, 12:56 PM UTC

    Issue opened on monitor failure.

  • Resolved
    May 24, 2023, 1:05 PM UTC

    Issue resolved on monitor recovery.

May 23, 2023

Site Unreachable

Outage

Opened: May 23, 2023, 7:44 AM UTC

Duration: 2m 38s

Affected services:Website

  • Opened
    May 23, 2023, 7:44 AM UTC

    Issue opened on monitor failure.

  • Resolved
    May 23, 2023, 7:46 AM UTC

    Issue resolved on monitor recovery.

May 21, 2023

Site Unreachable

Outage

Opened: May 21, 2023, 7:20 PM UTC

Duration: 1m 18s

Affected services:Website

  • Opened
    May 21, 2023, 7:20 PM UTC

    Issue opened on monitor failure.

  • Resolved
    May 21, 2023, 7:22 PM UTC

    Issue resolved on monitor recovery.

May 19, 2023

Site Unreachable

Outage

Opened: May 19, 2023, 3:23 PM UTC

Duration: 14m 7s

Affected services:Call Fulfillment

  • Opened
    May 19, 2023, 3:23 PM UTC

    Issue opened on monitor failure.

  • Resolved
    May 19, 2023, 3:37 PM UTC

    Issue resolved on monitor recovery.

May 12, 2023

Site Unreachable

Outage

Opened: May 12, 2023, 5:59 PM UTC

Duration: 9m 40s

Affected services:Call Fulfillment

  • Opened
    May 12, 2023, 5:59 PM UTC

    Issue opened on monitor failure.

  • Resolved
    May 12, 2023, 6:09 PM UTC

    Issue resolved on monitor recovery.

April 29, 2023

Site Unreachable

Outage

Opened: Apr 29, 2023, 9:51 PM UTC

Duration: 9m 32s

Affected services:Call Fulfillment

  • Opened
    Apr 29, 2023, 9:51 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Apr 29, 2023, 10:01 PM UTC

    Issue resolved on monitor recovery.

April 26, 2023

Site Unreachable

Outage

Opened: Apr 26, 2023, 2:20 AM UTC

Duration: 1m 38s

Affected services:Website

  • Opened
    Apr 26, 2023, 2:20 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Apr 26, 2023, 2:22 AM UTC

    Issue resolved on monitor recovery.

April 13, 2023

Site Unreachable

Outage

Opened: Apr 13, 2023, 4:44 PM UTC

Duration: 9m 41s

Affected services:Call Fulfillment

  • Opened
    Apr 13, 2023, 4:44 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Apr 13, 2023, 4:54 PM UTC

    Issue resolved on monitor recovery.

April 12, 2023

Site Unreachable

Outage

Opened: Apr 12, 2023, 7:31 AM UTC

Duration: 9m 44s

Affected services:Call Fulfillment

  • Opened
    Apr 12, 2023, 7:31 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Apr 12, 2023, 7:41 AM UTC

    Issue resolved on monitor recovery.

April 6, 2023

Site Unreachable

Outage

Opened: Apr 6, 2023, 11:44 PM UTC

Duration: 9m 46s

Affected services:Call Fulfillment

  • Opened
    Apr 6, 2023, 11:44 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Apr 6, 2023, 11:53 PM UTC

    Issue resolved on monitor recovery.

Site Unreachable

Outage

Opened: Apr 6, 2023, 9:27 PM UTC

Duration: 35m 8s

Affected services:Call Fulfillment

  • Opened
    Apr 6, 2023, 9:27 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Apr 6, 2023, 10:02 PM UTC

    Issue resolved on monitor recovery.