Simple Phones

Incident HistorySupport

Live Status\Incident History\Underlying Service Provider: Incident affecting Speech-to-Text, Dialogflow CX, Dialogflow ES, Cloud Machine Learning

Degraded

Call Fulfillment ยท Underlying Service Provider: Incident affecting Speech-to-Text, Dialogflow CX, Dialogflow ES, Cloud Machine Learning

  • Opened
    Oct 2, 2023 at 9:07 PM UTC
    We are currently investigating an incident with our underlying service provider, Google Cloud. More information on this incident can be found here: https://status.cloud.google.com/incidents/v6jV7iq9NFXTJmjQcJ7o We expect this incident to be resolved soon, but if you need your agent to be available immediately please contact support, as we may be able to switch your agent to an alternative service provider that provides limited functionality such as basic question answering.
  • Resolved
    Oct 2, 2023 at 9:38 PM UTC
    The issue with the underlying service, Google Cloud, appears to have been fixed. We are continuing to monitor the situation.